Hi Kelson Ng! Walk-ins are no longer allowed at the Woodlands VEP information counter, so you'll need to make an appointment online before visiting: https://appointment.myvep.com.sg/appointmentpage/index2?CompanyCode=VEP-SG. For further assistance, please send the details of your request along with your NRIC and car plate number to [email protected], and the VEP team will be happy to help.